SHIPPING & HANDLING
COVID - 19 - IMPORTANT INFORMATION
Due to recent global events our 'Shipping and Handling' policy has now been updated to align with new COVID-19 laws and safe handling practices issued by the Australian Government.
*** Please note the following important changes ***
- All orders will now be processed as 'Authority to Leave' goods regardless of your request.
- A courier driver will ring the doorbell while maintaining a safe distance of 1.5m from your door to avoid any physical contact.
- Signatures on delivery will not be requested from couriers.
- If you agreed to 'Authority to Leave' your delivery process will remain the same.
- In the case the parcel cannot be left in a safe place (at driver discretion) the parcel will be taken to a collection point for pickup OR re delivery will be arranged.
Please note couriers are experiencing numerous challenges which are impacting their services. Grounded flights, border closures a recent influx of online consumer purchases have caused significant delays.
Location: We deliver Australia wide & New Zealand (New Zealand shipping temporarily ceased due to COVID-19). We deliver to the locations specified on our Site. Please refer to the delivery information on the Site (at checkout) to check that you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.
Please note: Please note we only ship our Small size play mats to New Zealand (however all shipping to New Zealand has been temporarily ceased due to COVID-19)
Method: The products may be delivered via a range of delivery methods, as set out on the Site. All orders shall automatically give the delivery company Authority To Leave the parcel/s at your nominated address, without requiring a signature, unless you advise the delivery company otherwise. Please review our ATL policy here.
Timing: We will normally dispatch the product within 5 business days from the receipt of your payment, unless otherwise noted on the Site. The delivery period will be provided by the delivery company. The delivery company will deliver the product to the place of delivery you specify when making your order.
Pre-Orders: If you place a Pre-Order and order an in stock product at the same time, we will send the entire order when the Pre-Order is ready to ship. You acknowledge that accordingly, our usual in stock shipping times may be delayed due to your Pre-Order.
You acknowledge that where you make a Pre-Order with us we are often unable to provide an estimated delivery date and any suggested date is an estimate only.
Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery.
Title and Risk: Title in the products will not pass to you until the later of delivery, or your payment has been processed or otherwise received by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you once the product is delivered to the address you provide.
* Due to the size of our boxes, unfortunately couriers do not deliver to PO Boxes. Please ensure you provide a physical address at checkout *
Our Shipping and Handling Policy can be viewed through our Sales Terms and Conditions Policy