SHIPPING & HANDLING
* Due to the size of our boxes, unfortunately couriers do not deliver to PO Boxes. Please ensure you provide a physical address at checkout *
Location: We deliver Australia wide and New Zealand. We deliver to the locations specified on our Site. Please refer to the delivery information on the Site (at checkout) to check that you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.
Please note: Due to the size of our boxes, we do not deliver to PO Boxes or Private Bags.
Method: The products may be delivered via a range of delivery methods, as set out on the Site. All orders shall automatically give the delivery company Authority To Leave the parcel/s at your nominated address, without requiring a signature, unless you advise the delivery company otherwise. Please review our ATL policy here.
Timing: We will normally dispatch the product within 5 business days from the receipt of your payment, unless otherwise noted on the Site. The delivery period will be provided by the delivery company. The delivery company will deliver the product to the place of delivery you specify when making your order.
Pre-Orders: If you place a Pre-Order and order an in stock product at the same time, we will send the entire order when the Pre-Order is ready to ship. You acknowledge that accordingly, our usual in stock shipping times may be delayed due to your Pre-Order.
You acknowledge that where you make a Pre-Order with us we are often unable to provide an estimated delivery date and any suggested date is an estimate only.
Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery.
Title and Risk: Title in the products will not pass to you until the later of delivery, or your payment has been processed or otherwise received by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you once the product is delivered to the address you provide
Our Shipping and Handling Policy can be viewed through our Sales Terms and Conditions Policy